MORE THAN JUST AN HVAC FLAT RATE PRICING SYSTEM

Dispatching

Dispatch and manage your service calls with ease.

• Calendar or Map View
• Map view - no more running a technician all across town wasting gas and precious time
• Weekly Map view - schedule effectively to maximize the number of calls completed in a day
• Daily, weekly or monthly views
• Click-and-drop to reschedule service calls
• Color coded to easily see status and technician's schedule
• See technician progress in real-time
• System automatically sends appointment reminders
• Manage open service calls
• Never forget about service agreement tune ups again!

Diagnostics

Start your customer conversation with the best diagnostics tool. Technicians can now present a complete diagnostic of the equipment condition with just a few taps on their iPad or tablet.

• Give the customer more choices, the diagnostic screen presents "Should Do" along with "Must Do" repairs
• The customer knows: What was checked
• The customer knows: What's fine
• The customer knows: What should be repaired
• The customer knows: What must be repaired
• The customer can SEE problems when pictures are added
• With voice-to-text functionality, adding descriptive comments that your customer can actually read and understand has never been easier
• Record measurements

Invoicing

Customers and technicians build their invoice together with familiar shopping cart and checkout process.

• Search to quickly add repairs
• One-click to add service agreement to invoice
• Clearly show DECLINED repairs
• Customers are happier: the customer is more informed, the transaction is made simpler and the process is more familiar with this type of pricing approach
• Technicians are happier: the system practically does the selling, no more calculators or remembering who gets discounted pricing
• You are. . .well, you are ecstatic: More repairs are sold per call, more sales per year per tech, more Service Agreements sold, AND a happier customer who is comfortable enough with the experience they will call you first the next time.
• Synchronizes to QuickBooks Desktop

Customer Management

First impressions make a big difference. With Picture Perfect Pricing, the technician walks into the repair well prepared.

• Know your customer better - See customer history and past recommendations before walking through the front door regardless of which technician serviced the customer before
• Immediately know if the customer has an active service agreement
• Enter equipment details quickly and easily
• View past diagnostic reports - view past measurements and photos from previous technicians
• Update phone numbers and emails out in the field and sync back to office

Reporting

• Quickly sort through your data to the information you need at the office or for the field
• Make Sense of Your Data and create summary reports to get a bird's-eye view of your service business
• Share With Your Team at the office or online and choose which is the best way to share information
• Have access to a "dashboard" of key performance metrics to help make smart business decisions
• Run marketing reports - How much business did you gain from Angie's List or other forms of advertising?